Customer DISservice

You Call That a Fish Sandwich?

February 02, 2021 Jay Skowron / Hospitality Defender Season 2 Episode 3
Customer DISservice
You Call That a Fish Sandwich?
Chapters
Customer DISservice
You Call That a Fish Sandwich?
Feb 02, 2021 Season 2 Episode 3
Jay Skowron / Hospitality Defender

With special guest Meredith Soleau, President of 424 Degrees

During Covid-19, it's important that restaurants and other small businesses are operating at peak performance; however, we all have a bad day. Meredith and Jay discuss how customers need to cut them some slack because they're already struggling during this hard time, yet remind everyone that it's important for staff and management to make sure guests are happy before they leave.

Did you know, too, that there's a correlation of the number of Facebook friends someone has and the likelihood that they'll write a bad review? It's pretty fascinating!

Find out how a fish sandwich got the conversation started.

Support the show (https://www.paypal.me/hospitalitydefender)

Show Notes

With special guest Meredith Soleau, President of 424 Degrees

During Covid-19, it's important that restaurants and other small businesses are operating at peak performance; however, we all have a bad day. Meredith and Jay discuss how customers need to cut them some slack because they're already struggling during this hard time, yet remind everyone that it's important for staff and management to make sure guests are happy before they leave.

Did you know, too, that there's a correlation of the number of Facebook friends someone has and the likelihood that they'll write a bad review? It's pretty fascinating!

Find out how a fish sandwich got the conversation started.

Support the show (https://www.paypal.me/hospitalitydefender)