Customer DISservice

Credit Card Tips & Totals - Don't Be Shady!

February 21, 2022 Jay Skowron / HospitalityDefender Season 2 Episode 6
Customer DISservice
Credit Card Tips & Totals - Don't Be Shady!
Show Notes

What happens when a tip amount on the credit card line doesn't correspond to the total?

Bad math by the customer!

BUT... does the rule "always go by the total apply"?? NO!! Every situation must be looked at independently - by a manager. There is no one size fits all solution. 

Find out more on this week's episode. 

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